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Routing a plumbing day without the 4 p.m. scramble

August 15, 2017 · Lisa Fontaine, VP Marketing · lisaf@electronapps.com

Plumbing days fall apart at 4 p.m. because the morning was packed solid and the emergency drain still showed up. The fix is not a fancier map. It is an empty slot you refuse to fill before noon.

We tell dispatchers to cluster by quadrant, then leave a gap in the middle of the day for the call that is actually an emergency. Maintenance and quoted repairs can move a half hour. A sewage backup cannot.

The schedule in Electron lets you drop that buffer on purpose and see, by 10 a.m., if you already gave it away.

If this is the problem in your office, book a walkthrough or email lisaf@electronapps.com.