Harrow & Bright HVAC
Durham, NC · 14 techs
Replaced a whiteboard the office had outgrown. One board, promise windows kept.
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Customers
Most are in the Southeast. A typical customer runs 4 to 25 technicians. We do not publish a number we cannot explain.
"The office can see the day without asking me to read the board out loud."
Naomi Harrow
Harrow & Bright HVAC, Durham, NC
"We invoice drain calls the same afternoon. The arguments got shorter."
June Marrow
Marrow Brothers Plumbing, Roanoke, VA
"I know which truck used the last condensate pump. That used to be a guess."
Ellis Vestal
Vestal Pipe Works, Greensboro, NC
"Camera jobs stopped landing on the wrong tech. Small thing. It fixed our Fridays."
Carl Finch
Finch Drain & Supply, Wilmington, NC
Durham, NC · 14 techs
Replaced a whiteboard the office had outgrown. One board, promise windows kept.
Greensboro, NC · 9 techs
Invoices go out the day of the repair instead of the following Friday.
Charlotte, NC · 22 techs
Install and service finally stopped sharing one crowded column.
Richmond, VA · 7 techs
After-hours calls sit on the board for morning instead of a text thread.
Fayetteville, NC · 11 techs
Maintenance visits show up in the spring, not as a surprise in June.
Wilmington, NC · 6 techs
Camera work stays with the tech who has the camera.
Columbia, SC · 16 techs
The office manager stopped calling techs for status.
Knoxville, TN · 18 techs
A single price book replaced three spreadsheets.
Roanoke, VA · 8 techs
Same-day invoices on drain calls. Fewer debates about what was agreed.
Charleston, SC · 12 techs
Two crews, one shop, a schedule that shows vacation before it books over it.
Winston-Salem, NC · 5 techs
Small enough for the Shop plan. The owner still dispatches before 8.
Athens, GA · 10 techs
Moved off a closet server in 2019. Has been hosted since.
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