Support specialist

Raleigh, in the office three days a week · Reports to Heather Sloan · One of two open roles

You help shops set up dispatch, scheduling, and invoicing, and you stay with them when something breaks on a Monday. This is a support seat, not a software engineer seat.

The product you will learn

Electron is a .NET application on SQL Server, hosted in Azure. The technician app is a Xamarin client. You do not have to build it. You do have to describe what the user did, and you should be willing to read an error or a simple SQL question long enough to write a clear note for Raj's group.

The work

Onboard office staff in week one, then a couple of techs in week two.
Answer phone and email, weekdays, 8:00 a.m. to 6:00 p.m. ET.
File bugs with the steps, the shop, and what you already tried.
Tell Heather when a shop is about to outgrow the plan they bought.

Apply

Email jennaw@electronapps.com with the subject line "Support specialist". Questions about the day-to-day can go to heathers@electronapps.com. If you have worked a dispatch desk or supported software for contractors, say so in the first lines.