Independently owned since 2011. One office in Raleigh.Hosted since 2016. About 480 shops.
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Notes from a small shop-software company.

Fifteen pieces, 2013 to 2026. Lisa Fontaine writes them. They are about dispatch, pricing, and the office. Email her at lisaf@electronapps.com.

Notes from the field and the office
Notes from the field and the office

A quieter close-out: photos, notes, and the invoice

Capacity planning before the first heat wave

How we onboard a 12-truck shop in two weeks

After-hours calls without a second dispatcher

Price book discipline for shops under 20 techs

What office managers wish the field app did

Keeping dispatch humane when call volume spikes

Parts on the truck: a simple inventory habit

Invoice the same day the condenser is set

Routing a plumbing day without the 4 p.m. scramble

Maintenance agreements techs will actually sell

Leaving the server closet: hosted Electron in 2016

What we learned moving the first ten shops off clipboards

Flat rate or time and material for residential HVAC

Why paper dispatch boards fail after the third truck